You can personalize your jewelry by selecting the desired design and adding an engraving of your choice. Personalization options vary depending on the type of jewelry, such as medallions, rings, and bracelets.

Yes, you have 14 days to return or exchange any jewelry, excluding personalized jewelry. See our return policy for more details.

Delivery is free in France for all orders over €150. We also ship internationally, with delivery charges calculated at the time of ordering.

You can visit our Parisian boutique to discover our jewelry in person and create a unique piece of jewelry, crafted with love and emotion.

To preserve the shine of your jewelry, we recommend cleaning it regularly with a soft cloth and storing it in a pouch or in a dry place, away from direct light, humidity and chemicals.

Subscribe to our newsletter to receive a 10% discount code on your first order and stay informed about our latest collections and special offers.

Yes, all our jewelry comes in a refined Nouvel Amour pouch, ready for gift giving. You can also add a personalized message to make your gift even more special. For an even more elegant presentation, a gift box is also available for purchase.

The manufacturing time for our personalized jewelry varies between 24 and 48 hours. Once your jewelry is ready, it will be shipped using the delivery method you selected.

Yes, we offer repair and cleaning services for our jewelry. Contact our customer service team for more information on costs and turnaround times.

Our jewelry is made with hypoallergenic materials, suitable even for sensitive skin. If you have any specific concerns, please feel free to contact us for more details.

If your jewelry arrives damaged, please contact our customer service immediately. We will guide you through the return or exchange process so you receive a piece in perfect condition.

Yes, we regularly launch collaborations with designers or limited edition jewelry. Stay informed by subscribing to our newsletter or following our blog.

Currently, our personalization service is only available for jewelry purchased from Nouvel Amour. We do not offer personalization on jewelry from other brands.

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that custom jewelry orders can be difficult to modify once production has begun.

All our jewellery is 18-carat gold-plated and 925 silver.

Our silver jewellery is made from 925/000 silver, i.e. 925 g of pure silver for 1000 g of alloy. Because we care about quality, we use a higher percentage of silver than is legally required. What's more, over 80% of the silver we use comes from recycling, reducing the environmental impact of our production.

To prevent natural oxidation, our non-stones jewellery is passivated or rhodium-plated. This precious metal, which belongs to the same family as platinum, is renowned for its protective properties against oxidation.

Our 18-carat gold-plated jewellery is manufactured on a brass base, without lead, nickel or cadmium, guaranteeing its hypoallergenic nature. The thickness of the gold plating is at least 3 microns, with no tolerance for dispersion, in compliance with French standards.

To ensure the best possible resistance over time, we use only 750/000 (18-carat) gold for the plating, with a top layer of 980/000 gold to protect against oxidation. All the gold used in our jewelry is recycled, minimising the impact on natural resources.

We also offer jewelry adorned with zircons, reconstituted quartz and semi-precious stones such as malachite, onyx, moonstone, turquoise, ruby and agate.

At Nouvel Amour, we are committed to providing you with an exceptional shopping experience, from the selection of your jewelry to its delivery to your door. Our customer service team is here to assist you every step of the way.

We are available to answer any questions or concerns you may have. You can contact us through our online form .

Customer service hours: [Monday to Sunday, 11 a.m. to 6 p.m.]

Tracking your order status is easy! Go to [My Account/Order Tracking] and enter your order number to get real-time updates.

Have a question? Check out our FAQ page , which answers frequently asked questions about our products, orders, shipping, and more.

All our jewelry is covered by a one-year warranty against manufacturing defects after purchase. If you experience a problem with your jewelry, please contact us for more information on what to do next.

Your satisfaction is our priority. We strive to ensure that every purchase at Nouvel Amour is a pleasant and worry-free experience. Please do not hesitate to contact us for any assistance.

We understand that sometimes a piece of jewelry isn't exactly what you expected. That's why we offer a flexible return policy :

• Return period: You have 14 days from the date of receipt to return or exchange your jewelry.
• Conditions: Items must be unengraved, unworn, in perfect condition, and in their original packaging.

Procedure: To initiate a return or exchange, please contact us by email ( bonjour@nouvelamourparis.com) or by phone (+33 1 44 61 16 21) .

To ensure the longevity and beauty of your jewelry, follow these few care tips:

• Storage: Store your jewelry in a jewelry box or pouch to avoid scratches.
• Cleaning: Use a soft cloth to clean your jewelry after each use.

Avoid chemicals: Remove your jewelry before using beauty products or household chemicals.

At Nouvel-Amour, we believe that each piece of jewelry is more than just an accessory; it's a unique symbol of personality and emotion. Our vision is to create pieces that tell personal stories, capture precious moments, and reflect unforgettable emotions.

We know that every customer is unique, which is why we offer complete customization. Our jewelry is designed to reflect the tastes and stories of its wearers.

We are committed to ethical and responsible practices throughout our production chain. Our materials are ethically sourced, and we strive to minimize our environmental impact. By choosing Nouvel Amour, you are supporting a brand that respects both people and the planet.

Our mission is to provide you with an exceptional experience at every step of your journey. Our customer service team is here to guide you, answer your questions, and help you achieve your goals. We strive to build a lasting, trusting relationship with each and every customer.

While honoring the traditions of jewelry, we constantly strive to innovate and introduce modern designs. We believe that elegance and innovation go hand in hand, and we are committed to offering jewelry that is both timeless and contemporary.