FAQs
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Delivery
Quick delivery
Take advantage of our fast and reliable delivery service. Orders placed before 4 p.m. Tuesday to Friday are shipped the same day. Free delivery from 150€.
Tracking control
After shipping, you will receive an email with a tracking number to follow your package in real time until delivery.
Delivery assistance
For any questions regarding your delivery, our customer service is available by email and telephone to assist you.
Maintenance tips
How to take care of your jewelry
To preserve the shine of your jewelry, avoid contact with water and chemicals and remove it before sleeping. Clean them regularly with a soft cloth.
Jewelry storage
Store your jewelry in a dry, dark place, in the suede pouches provided or a small plastic bag. Avoid mixing them to prevent scratches.
Specific maintenance for silver and gold plated
To prevent silver from tarnishing, wear your jewelry regularly and store it in anti-tarnish pouches. Gold-plated jewelry requires special care to maintain its shine.
FAQs
Want a symbolic gift?
Share with your loved ones a jewel for life. Soldered directly on the wrist and without clasp, “Forever” jewels carry feelings. The “Forever” collection celebrates and seals the union in all its forms.
Unremovable, “Forever” jewelry tells a story, yours.
Discreet and elegant, they are the symbol of a strong and unbreakable bond. It can be made alone, in duo, in trio, as much as you want, as a lucky charm representing a promise made to yourself and of which only you know the meaning.
Our “Forever” collection is available in 18-carat rolled gold and solid silver. To add a personalized touch, we also offer gold-plated or silver-plated charms.
The collection is available in our Paris boutique and online.
What is the process?
• Choose your chain from several models each in different styles.
• We measure, cut and adjust the chain to the length of your choice.
• You can add the charms of your choice.
• We weld the chain and seal your permanent jewelry.
Can the placement of permanent jewelry be painful?
Fitting a permanent bracelet is a completely painless and risk- free procedure ! Our highly trained expert team will ensure a safe and painless fitting of your permanent jewelry.
What if I decide to remove my permanent bracelet?
Removing your permanent bracelet is a simple operation. You will simply need to cut the soldered ring with nail clippers, wire cutters or scissors.
You can also go to the shop and have us do it for you. Keep the chain and any charms so that we can solder them back on if you wish.
From what age can you make a permanent bracelet?
The fitting of a permanent bracelet can be done at any age . However, for minors under 15 years of age, the presence of an adult is essential.
Are your permanent jewelry unisex?
Absolutely . Our permanent bracelets are designed to fit perfectly on everyone, men or women. A nice gift to give to your sweetheart.
Is there a risk if I gain weight with a permanent bracelet?
No, none! If you feel that your bracelet is too tight, come to the store and we will readjust it to your liking.
Will my bracelet ring at the airport?
Not at all! The "Forever" collection does not trigger any alarm. Therefore, it is not necessary to remove these jewels when passing through the security gates at the airport. You will therefore be able to take the plane with complete peace of mind.
Can I return or exchange my permanent jewelry?
Since this is a custom and made-to-measure piece, we do not offer refunds or exchanges on this product. If you have any questions, please feel free to write to us at bonjour@nouvelamourparis.com .
Can I give someone a permanent piece of jewelry?
In fact, you can buy a voucher for a permanent jewel for the amount of your choice on our site that the person will use when it is installed.
What is rolled gold?
Rolled gold is a metal alloy consisting of a layer of gold that is "rolled" (i.e., flattened) and fused onto a base metal, usually copper or brass, using a process of high pressure and heat. Unlike plated (or gilded) gold, rolled gold has a thicker layer of gold, which gives it greater wear resistance and longevity.
Why choose 18k rolled gold?
- Superior Durability: The rolled gold layer is thicker than gold plating, meaning it doesn't fade as quickly. This allows the jewelry to retain its shine and color for an extended period of time.
- Cheaper than solid gold: Rolled gold is a more affordable alternative to solid gold jewelry while still offering quality close to that of pure gold.
- Aesthetics: 18k rolled gold retains a shine and appearance similar to pure gold, allowing for very aesthetic jewelry at a lower cost.
- Fewer allergies: Because rolled gold does not sit on a fully exposed base metal, there is less risk of an allergic reaction.
Discover Nouvel Amour
At the heart of our workshop, unique creations are born, reflecting the Parisian soul. Our team, driven by a love of the profession and guided by tradition, gives life to jewelry celebrating exclusivity and emotion.
