FAQs
What materials and stones do we use
At Nouvel Amour, we use high-quality materials, including 3 micron gold-plated brass and 925 sterling silver. Our jewelry is also adorned with semi-precious stones such as malachite, onyx, turquoise and many others.
Can I buy a channel alone
Yes, you can buy a single chain in gold plated, 925 silver or rose gold plated. We offer chains in different sizes: 45 cm, 50 cm, 60 cm and 80 cm.
How can I contact customer service
You can contact us by e-mail at bonjour@nouvelamourparis.com or by telephone at +33 1 44 61 16 21, Tuesday to Saturday from 11 a.m. to 6 p.m.
What types of engravings do you offer?
We engrave first names, dates, messages and various symbols such as hearts or stars. Our craftsmen carry out each engraving with care for an impeccable result.
Delivery
Quick delivery
Take advantage of our fast and reliable delivery service. Orders placed before 4 p.m. Tuesday to Friday are shipped the same day. Free delivery from 150€.
Tracking control
After shipping, you will receive an email with a tracking number to follow your package in real time until delivery.
Delivery assistance
For any questions regarding your delivery, our customer service is available by email and telephone to assist you.
Maintenance tips
How to take care of your jewelry
To preserve the shine of your jewelry, avoid contact with water and chemicals and remove it before sleeping. Clean them regularly with a soft cloth.
Jewelry storage
Store your jewelry in a dry, dark place, in the cotton pouches provided or a small plastic bag. Avoid mixing them to prevent scratches.
Specific maintenance for silver and gold plated
To prevent silver from tarnishing, wear your jewelry regularly and store it in anti-tarnish pouches. Gold-plated jewelry requires special care to maintain its shine.
Discover Nouvel Amour
At the heart of our workshop, unique creations are born, reflecting the Parisian soul. Our team, driven by a love of the profession and guided by tradition, gives life to jewelry celebrating exclusivity and emotion.